Momona | Booking Table & Pre-order Food App

The app allows users to book tables and order food quickly, catering to those who enjoy dining out but have limited waiting times.

Thet Zarni Win

Sep 18, 2023

Momona | Booking Table & Pre-order Food App

TABLE OF CONTENTS

Introduction

Momona Restaurant is an outdoor restaurant located at the base of a mountain, offering a breathtaking view. During the COVID-19 period, sales suddenly increased, prompting the need for an app that allows users to book tables and order food in advance.

Problem

Momona Restaurant has faced multiple customer complaints regarding extended wait times for tables and meals. While they currently take reservations via phone calls, this method proves inconvenient and inefficient.

Goal

The main objective of developing this app is to minimize table and meal waiting durations, leading to quicker table turnover and serving more customers. This, in turn, boosts customer satisfaction and sales.

Project Duration

Mar 2022 - May 2022

Tools

Figjam, Figma, Useberry

My Role

I am the UX Designer responsible for designing an app from its initial conception all the way through to its final delivery.

Responsibilities

User Research, Usability Testing, Paper and digital wireframes, low and high-fidelity Prototypes, accessibilities, and iterating on designs.

Discovery

Gaining insights into the market and users

User research: summary

To understand the user's needs and requirements, I conducted interviews and developed empathy maps. According to the study, a primary group of users was regular customers at outdoor restaurants who waited in long lines.

A further evaluation of user needs would examine the ease and simplicity of the app, such as phone reservations and meal waiting times.